PulsarWMS FAQ

To manage your warehouse with PulsarWMS, you'll need the following:

1. Server (on premise or cloud)

2. WiFi network

3. Mobile Computers

4. SKU and Location Barcodes

PulsarWMS requires a Windows server running an instance of SQL Server (any edition, including SQL Express). Customers have the option of providing their own server or using a cloud server provided by PulsarWMS. Customers who provide their own server are responsible for all server hardware, server licenses and IT support. Customers who choose to use PulsarWMS cloud server will have all licenses and support provided – this is a great option for companies who do not have their own dedicated IT team.

Pulsar Mobile depends upon quality wireless infrastructure to connect customer’s mobile scanning units with the server. For the PulsarWMS system to be effective, customers should ensure they have professionally installed and maintained WiFi network, appropriately secured, and with strong and full warehouse coverage. PulsarWMS can provide customers support in this area if required through our Information Technology partners.

Pulsar mobile is designed to work with a range of Android and Windows-based mobile scanning devices, a variety of which are available for purchase with PulsarWMS. The hardware options we offer have been specifically chosen to provide customers with the best user experience.

For the highest productivity and accuracy, Pulsar Mobile relies upon the scanning of both location and SKU barcodes. Each unique SKU being tracked requires a unique barcode, and if product does not have an appropriate barcode from the vendor, SKU barcode labels can be applied upon receipt into the facility. Pulsar Mobile can assist with this process. In addition, every discreet storage location in the warehouse requires a unique barcode label. The PulsarWMS implementation team can provide customers with recommendations on the best approach to labelling their locations.

Order processing is a significant activity in most warehouse operations. Orders typically exist in a corporate ERP system and most of these systems are capable of exporting the orders in a digital format for systems like PulsarWMS to import. PulsarWMS prefers files in text (.txt) and Excel (.xls) formats but other formats can be used, possibly for an additional integration cost depending on the complexity of the integration.

Yes. Pulsar is an effective tool for managing inventory across multiple sites.

Yes, software updates are included as part of the PulsarWMS essentials package. We generally release updates monthly to ensure you have access to the latest features, bug fixes and improvements. In addition, online release notes are at your fingertips to ensure you have accurate information about every update to your system.

Customizations for PulsarWMS are available. All customizations are compatible with future versions of PulsarWMS and the customer will continue to receive product updates.

The size of the team will depend on complexity of the project. PulsarWMS provides project management, software installation, system integration and consulting services for the system implementation. For the most successful deployment, customers should plan to assign a project champion and representatives from their IT and warehouse teams.

Implementing Pulsar goes beyond merely installing software; it's a comprehensive transformation of your warehouse operations. This package includes everything required to make the deployment a success, including deployment project management, software installation and configuration, basic integration, and training for key personnel. We also provide expertise and support to customers for site preparation and advise on procedure development and training. The basic fee covers up to 10 project management meeting hours and up to 10 hours of system integration with third-party platforms. For more complex projects that require additional resources or customization, additional fees may apply.

Implementing PulsarWMS requires a dedicated server and a professionally installed and maintained wireless network within the warehouse. Customers should allocate funds for this essential IT infrastructure. Additional budget considerations should include location barcode labels, formalization of Standard Operating Procedures (SOPs), and staff deployment and training hours.

Pulsar Mobile is compatible with a broad range of devices, including Windows and Android smartphones, tablets, and specialized mobile computers. This flexibility allows for various use cases and accommodates a wide range of budgets. We recommend customers use ruggedized mobile computers with integrated barcode scanners, specifically designed for warehouse environments. Additional costs include extra batteries, a charging cradle, and battery chargers. Service contracts for device protection are also available. Depending on their needs, customers should anticipate a budget of between $2,500 and $5,500 per device.

Yes, customers have the flexibility to use alternative mobile scanning devices if they prefer. However it is important to verify that the chosen hardware is compatible with PulsarWMS. Alternate devices can be verified and setup for PulsarWMS for a small fee. We can integrate unsupported hardware upon customer request for an additional fee.

Yes, there is an initial 3-year term for the PulsarWMS Software as a Service (SaaS) and Support Agreements, which automatically renew on an annual basis thereafter. Payment options are flexible, allowing for either monthly or annual billing. A 3-year initial term enables us to offer customers the most cost-effective implementation possible.

Yes, we offer the flexibility of either monthly or annual payment options. Customers who opt for annual payments are eligible for discounts.

The implementation fee is structured with a 50% payment up-front, 30% due at go-live, and the final 20% payable 30 days after a successful implementation. For hardware costs, customers can either pay up-front or can apply for monthly financing.

Possibly. The prices displayed on our website are indicative of a basic installation for a single warehouse site. However, the website prices do not account for variables such as complex integrations, custom features, added deployment complexity, multiple warehouse locations, available discounts or incentives, and hardware costs.

Our unlimited customer support, subject to the terms of our Support Agreement, offers an unlimited number of hours of First Line Support aimed at resolving any reported incidents. First Line Support includes telephone, email, and chat assistance, as well as Remote Support Services and access to technical information on our website. On-site support is available for an additional fee.

No, there are no limitations on the number of Pulsar Mobile or Pulsar Web licenses that can be added to your system. You have the flexibility to scale your license count based on your specific operational needs.